Refund policy

To report a problem, you can contact us at support@luxpremeium.com
. Our team will review your request and provide instructions on how to proceed. Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. Once the issue is confirmed, we will process a full refund or send a replacement at no additional cost.

Exceptions / Non-returnable Items

We do not accept returns or refunds for any items unless they are defective or incorrect. This includes sale items, gift cards, and all standard purchases.

Refunds

Refunds are only issued for defective, damaged, or incorrect items. Once your claim is approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to complete the transaction.